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Melissa Hunley

Customer Service - Team Lead

Hometown: Shelby Township

Hobbies: Golf, Travel, Baking, Watching Football

Certifications: IICRC (WTR)

Melissa Hunley

Customer Service - Team Lead

About Melissa Hunley:

Meet Melissa Hunley, our exceptional Customer Service Team Lead at Concraft. With over 13 years of experience in retail, food, and insurance claims industries, Melissa brings a wealth of knowledge and expertise to our team. She holds a Bachelor's Degree in Business Administration from Wayne State University and is also certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) for Water Damage Restoration (WTR).

In her role as Claims Coordinator, Melissa oversees our Mitigation Project Managers and field technicians for incoming Emergency Services/Water claims. She is committed to guiding our customers through the entire restoration process, from the initial emergency to the final repair of their single-family home, condominium, or commercial property. Melissa takes pride in providing exceptional customer service, calming nerves, answering questions, and organizing our technicians for a quick response time. Her communication skills, honesty, and dependability are the foundation of her success, ensuring our customers have a 5-star experience throughout the process.

Melissa is a proud resident of Shelby Township and enjoys spending time with her other half and their dog, Meeko. When she's not providing exceptional customer service, Melissa loves to bake, travel, and watch football. She's also an avid golfer and is always up for a round of golf with friends or colleagues. If you want to hang out with Melissa at dinner time, you'll probably find her at a Mexican restaurant, her favorite cuisine.

Melissa is an invaluable member of the Concraft team, and her commitment to excellence and customer service is second to none.

Customers love working with Melissa Hunley

See All
Boaz H.

Posted on Concraft

They set up an enclosure for a week to deal with water damage from a leak. Very professional and courteous staff. Melissa is the best.

Caitlin J

West Bloomfield, MI

Posted on Concraft

10/10 that girl Who answers the phone was wonderful

Barbara Osborn

Lake Orion , MI

Posted on Concraft

Cody Stepanian was fantastic. He was very knowledgeable and a very hard worker. Melissa was super nice in the phone and they did a great job overall.

Spirit of Christ Ministry

Eastpointe, MI

I enjoyed communicating friendly conversations with the workers. I really enjoyed meeting them. Stay friendly and continue to do good work.

Sue Z.

Harrison Township, MI

Your technicians called ahead to let me know arrival times. Dominic, Rob, and Matt were polite and courteous, respected my home and made me feel everything will be OK. One of the techs helped me bring in groceries, that was above and beyond!

Mike and Suzy P.

Oakland, MI

Mark, Bob, Tim, Tom, Al were just all PATIENT, POSITIVE, & RELIABLE! -They are wore masks:) -They didn't question no Mondays/Granddaughter -PERFECT!

La Rolanda C.

Flint, MI

Luay was GREAT...Everything is Beautiful. I couldn't have asked for a better company! I will recommend your company to everybody

Boaz H.

South Lyon, MI

Very Helpful with what they were doing and were superb explaining everything. Melissa, Joe, and Jason are the best!

Helen P.

Rochester Hills, MI

All GOOD!! Flexible!! Easy to work with!

Mike P.

Shelby Township, MI

Mike Gross was wonderful to work with. Everything and everyone was always right on time!

Bob and Mary Lee S.

Birmingham, MI

They were all hard working and professional

Susan T.

Royal Oak, MI

Mark was especially friendly & Kind. I am very pleased.

Jerry P.

Farmington Hills, MI

Lauy and Jason did a great job. Tracy and your phone staff did more then I expected to handle any problems.

Debbie G.

Waterford, MI

Mark and Nick were great! Kept me in the loop at all times. All of your employees were professional and on top of everything. I would recommend Concraft all day long!

Linda D.

Northville, MI

All staff were very polite and helpful through this process.

Peter and Kateryna S.

Ann Arbor, MI

Jason, Melissa, and Caitlin made my experience great! They kept promises, addressed all of my concerns, took all my calls or returned call same day. Felt our home was important to the company.

Geri C.

Shelby Township, MI

Always courteous, let me know when they were coming, great service.

Larry T.

Bloomfield Hills, MI

Each employee that was part of the restoration clean-up team did a great job!

Elaine H.

Canton, MI

Nick went the extra mile on every part of the project he encountered. Always prompt, courteous, efficient, and helpful.

Charles W.

Grand Blanc, MI

Every Employee I had contact with was most helpful and courteous. Sal talked about the company with pride and admiration.

Kunald P.

Sterling Heights, MI

They all worked hard and were courteous and got the job done.

Maxine and James P.

Flint, MI

Nick was Awesome, very professional, empathetic, very patient, and very knowledgeable. Bob was wonderful, pleasant, and hard working and very accommodating to our way of doing things.

Sherrill G.

Rochester Hills, MI

The Employees were thorough and explained the process clearly.

Larry G.

Lake Orion, MI

The painters were very helpful.

Caryle C.

Flushing, MI

All your employees were wonderful to work with each and everyone who assisted with my issue including office staff.

Carolyn P

Taylor, MI

Concraft gave me sound proof tile in basement ceiling and did a beautiful job on my floor in living room.

Jobs Completed by Melissa Hunley

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Concraft Emergency Response Team arrive to access the damages
Condominium in Grand Blanc

Grand Blanc, MI

November 23, 2022

Concraft has been engaged to provide emergency services and handle the complete repair process. We are committed to keeping our clients informed and updated on the project's progress as we move forward. Please stay tuned for further details.

[No Description]
Multi Family Community in Taylor, MI

Taylor, MI

October 7, 2022

We are proud to have provided a comprehensive solution to this water loss, including water extraction, demolition, and thorough drying of the structure. Our team worked tirelessly to ensure that the customer's property was restored to its pre-loss condition as quickly and efficiently as possible.

Drying out structure
Salon in Fenton

Fenton, MI

March 31, 2022

Complete Water Restoration Services to include, water extraction, air movement with dehumidification, inspections, demo, and repairs.

High Rise Apartment - Concraft arrives to Emergency
High Rise Student Housing Apartment in Ann Arbor

Ann Arbor, MI

March 29, 2022

With our unparalleled expertise in addressing such emergencies, our team sprang into action, providing swift and effective solutions to remedy the situation. Our skilled professionals meticulously extracted the affected carpet using cutting-edge mobile extractors. We then employed proper cleaning techniques and solutions to thoroughly sanitize the affected concrete and handrails. To ensure optimal airflow and ventilation in the affected hallways and spaces, we strategically set up high-performance air movers. At our establishment, we take great pride in delivering exceptional and comprehensive solutions to any property-related issues you may encounter. Contact us today to learn more about our full range of services!